- Quality isn’t just a word at Ownitintl, partner of Usana Health Sciences - It’s a mandate, it’s a mission, it’s a requirement. Your health is too important to us to ever compromise on quality. Our commitment to product quality is matched only by our commitment to you. So if you don’t love our products as much as we do we will give you your money back. If you are new to Ownitintl, partner of Usana and you have become a prefered customer of Usana Health Sciences, you have 30 days to try our product from your first order. So if you aren`t t totally happy, return them in any condition -open or even fully consumed, we don’t mind - and you will receive a full refund Our commitment to you doesn’t end after your first month . We offer 100% refund on any product in resalable condition returned within a year of purchase. Why should we go to such lengths to make sure you’re happy? Because we live by this promise - everything we do helps you love life and live it!
If you are not yet a Usana Health Sciences Preferred customer, to complete your return, we require a receipt or proof of purchase. It must be returned at Ownitintl, 2659 Masefield road, North Vancouver BC V7K1Z8, Canada.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
To return your product, you should mail your product to: ownitintl, 2659 Masefield road, North Vancouver BC V7K1Z8, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.